The perks of working here

We’re committed to providing our employees with meaningful benefits and real opportunities.  

• Competitive Pay
• Good Benefits including:
  • Medical
  • Dental (with orthodontic)
  • Disability
  • Vision
  • Life insurance
  • 401K with company match
• Paid Time Off (PTO) and Paid Holidays
• Growth opportunities in a stable and safe work environment
• Collaborative and positive team culture

Revolution is seeking a Customer Service Representative to join our fast-paced, customer-focused team in Shelbyville, TN. This is more than just a job—it’s a chance to grow your career while making a real impact. With excellent benefits, career growth opportunities, and a hybrid work schedule, we offer an environment where your skills are valued and your voice matters.

At Revolution, we’re committed to sustainability and innovation. Our customer service team plays a vital role in helping customers and partners succeed, while contributing to solutions that make a difference for people and the planet.

• Serve as the primary point of contact by handling inbound calls, emails, and faxes from customers, sales representatives, and brokers.
• Follow established customer service procedures and help improve and document new processes to enhance overall service quality.
• Partner with cross-functional teams to identify key drivers of business success and implement customer-focused solutions.
• Accurately manage customer transactions and requests using internal systems and tools.
• Communicate product and service features in relation to customer needs.
• Maintain detailed records of customer interactions and ensure timely follow-up.
• Consistently deliver a positive, solutions-oriented customer experience.
• Build and nurture strong, long-term relationships with both internal and external stakeholders.

• 2+ years of customer service experience (manufacturing environment experience a plus).
• Exceptional communication and interpersonal skills.
• Strong customer focus with a knack for assessing needs and delivering timely solutions.
• Positive, honest, and team-oriented attitude.
• Adaptable, action-driven, and able to thrive in a fast-changing environment.
• Proficient in Microsoft Office Suite and experienced with customer service tools/databases.
• Strong multitasking, organizational, and time-management skills.
• Proven ability to manage high volumes of transactions with speed and accuracy.
• High ethical standards and professional integrity.

• Hybrid schedule—flexibility to work from home two days a week after training.
• Comprehensive benefits package (health, dental, vision, retirement, PTO).
• Opportunities for professional growth in a company leading the way in sustainability.
• A collaborative, supportive team where your contributions are recognized.

Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.

Notice: Protect Yourself from Job Application Fraud

When applying for a job at Revolution, it's important to be aware of potential fraud schemes. Revolution will only contact candidates through official channels: our job portal, a direct phone call from a team member, or an email from a verified @revolutioncompany.com address. We never ask candidates to make any form of payment at any point during the application process, including for interviews, background checks, or travel expenses. If you're asked for money, this is a clear indication that you may be dealing with a scam.

Additionally, Revolution will never request sensitive personal information such as your Social Security number, financial details, driver’s license, passport information, or birth certificate via email or phone. Any unsolicited request for this type of information should be treated as suspicious. If you believe you’ve been targeted by a scam or have fallen victim to identity theft, it’s important to contact your local police department immediately and report the incident. You should also report any fraudulent job listings to the platform where they were posted. By staying vigilant and following these guidelines, you can protect your personal information and ensure a safe job search experience.

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