The perks of working here

We’re committed to providing our employees with meaningful benefits and real opportunities.  

• Competitive Pay
• Good Benefits including:
  • Medical
  • Dental (with orthodontic)
  • Disability
  • Vision
  • Life insurance
  • 401K with company match
• Paid Time Off (PTO) and Paid Holidays
• Growth opportunities in a stable and safe work environment
• Collaborative and positive team culture

Revolution is now hiring for a Customer Service Representative to join its dynamic team. The successful candidate will contribute to a collaborative and motivating work environment and address customer issues/concerns.  

• Handle inbound calls, emails, and faxes from various sources, including customers, sales representatives, and brokers.
• Follow customer service procedures, policies, and standards and assist in identifying and cataloging new processes.
• Collaborate with appropriate parties and business units to identify the drivers leading to business success.
• Handle transactions with a high level of accuracy.
• Interpret and apply systems knowledge and tools to manage customer requests.
• Demonstrate knowledge of product/service features used in customers’ business.
• Maintain accurate records and document all customer service activities and discussions.
• Consistently deliver a comprehensive, positive service experience to customers.
• Build sustainable relationships with internal and external customers.

• Associates degree and/or equivalent business-related experience preferred.
• 3+ years of experience in Customer Service in a manufacturing environment preferred. 
• Excellent collaboration and communication skills.
• Excellent customer care and focus; ability to effectively assess customers’ needs and provide answers, troubleshooting assistance, or resolutions.
• Honest, optimistic, and a team player. 
• Pragmatic and action-oriented with the ability to adapt quickly to changing business conditions and priorities.
• Proficient computer skills in MS Office Suite with working knowledge of customer service software, databases, and tools.
• Able to multitask, prioritize and manage time efficiently.
• Proactive self-starter with the ability to accurately handle multiple transactions in high demand, fast-paced environment.
• Demonstrated focus on a positive customer experience and exceeding customer expectations.
• High level of integrity and ethics.

Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.

Notice: Protect Yourself from Job Application Fraud

When applying for a job at Revolution, it's important to be aware of potential fraud schemes. Revolution will only contact candidates through official channels: our job portal, a direct phone call from a team member, or an email from a verified @revolutioncompany.com address. We never ask candidates to make any form of payment at any point during the application process, including for interviews, background checks, or travel expenses. If you're asked for money, this is a clear indication that you may be dealing with a scam.

Additionally, Revolution will never request sensitive personal information such as your Social Security number, financial details, driver’s license, passport information, or birth certificate via email or phone. Any unsolicited request for this type of information should be treated as suspicious. If you believe you’ve been targeted by a scam or have fallen victim to identity theft, it’s important to contact your local police department immediately and report the incident. You should also report any fraudulent job listings to the platform where they were posted. By staying vigilant and following these guidelines, you can protect your personal information and ensure a safe job search experience.

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